Add more Jira Service Management Custom Fields | Voters | Seibert Media

Add more Jira Service Management Custom Fields

Samuel Lerch

As a jira Service Management User I would want more fields to add to a custom form for customers to give more nice looking value to a ticket that has been opened by a customer

July 11, 2022

Marco Nebgen

Hi Samuel, 
yesterday we released an extension for our main app "Awesome Custom Fields" that allows you to use our custom fields in JSM as well. 
You can choose between fields that users can directly interact with in the request form and fields that are displayed exclusively in read-only mode in the portal view. 
Take a look: https://marketplace.atlassian.com/apps/1231484/awesome-custom-fields-for-jsm?hosting=cloud&tab=overview

Marco Nebgen

Hi!

Thank you for your message - we are already in an early access program to evaluate this possibility. I will get back to you once we have reached a conclusion there! :-)